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Personen welche AOL 6.0 benutzen und Ihnen eine E-Mail senden haben Probleme?
Kurze Fassung
1.) Das Problem liegt nicht bei uns. Wir können das Problem nicht lösen da wir keines haben.
2.) AOL anrufen oder mailen und Problem schildern.
Unser E-Mail Server (I-Mail) versendet und empfängt E-Mail Daten, gemäss den aktuellen RFC-Normen. Wir unterstützen ab Januar 2001
SMTP-Authentifizierung. Diese verhindert, dass unsere E-Mail Server zum versenden von Spam (Werbe E-Mail's) verwendet werden.
Zum mailen braucht es immer zwei Server. Wir haben vermehrt anfragen von AOL Kunden welche an diverse Schweizer Provider keine
E-Mail senden können. (Nicht nur an uns)
Wie auch wir, bekommen Sie sicher täglich spam welcher via anonyme AOL-Konten versendet werden. Die Kontoinformationen sind auf vielen Zeitschriften gratis dabei. Die ganze Werbeflut kann auch daran schuld sein, dass
die AOL Mail Server reguläre Post nicht versenden können.
Bitte informieren Sie die Gegenstelle über den Vorfall bevor Sie sich an uns wenden. Weitere Nachforschungen sind kostenplichtig denn der Fehler liegt in 99% der Fälle nicht bei unserem System.
Ein Prodierwechsel innerhalb der Schweiz bringt nur selten etwas. Sie werden die gleichen Probleme mit AOL-Konten haben wie mit unseren Mail Servern.
Auszug aus einer E-Mail welche von Chris Barnes via Newsgroup weltweit gepostet wurde:
It has come to our attention that there is a problem with sending email for
AOL subscribers who have upgraded (??) to version 6.0 or better. Apparently
they cannot send anything as plain text--no matter what they do it ends up
with HTML tags in it (remember that the formatting rules of these newsgroups
prohibts the use of HTML or Rich Text messages).
What follows is a message from a tech support at AOL which addresses this
issue.
Perhaps it's time you AOL folks thought about using a real ISP?....
======
[begin quote]
On behalf of America Online, I would like to thank you for spending the time
to write to America Online Technical Support Department.
It is a great pleasure on my part to assist you in any online concerns that
you may have.
I understand in your recent email that you would like to send your email in
plain text only while on AOL 6.0.
Please accept my deepest and sincerest apologies for the inconvenience this
has caused.
SEND PLAIN TEXT WHEN RECIPIENTS CANNOT READ HTML
AOL version 6.0 sends e-mail in a multi-part alternative format that includes
support for both plain text and hypertext mark-up language (HTML). With AOL
version 6.0, you may send richly formatted e-mail to both AOL and Internet
recipients (including colors, fonts, text formats, and text sizes).
AOL is aware of some issues raised by mailing list (LISTSERV) owners and
Postmasters whose systems do not accept richly formatted HTML e-mail. AOL
Member Services is currently "collecting the data" on this issue.
In the meantime, the following alternative methods are available to send
plain text only e-mail to Internet addresses that reject rich formatting.
TO SEND PLAIN TEXT ONLY E-MAIL, PLEASE REFER TO THE INFORMATION BELOW:
1. When authoring e-mail in AOL version 6.0, remove all formatting from the
message body and send the message in the AOL 6.0 default of Arial, size 10
and do not include any bold/italics/underline, colors, or other styles.
2. Use AOL Mail on the Web located at the site below:
http://www.aol.com
You can send e-mail from AOL Mail on the Web to Internet addresses that
reject formatting because AOL Mail on the Web sends mail as plain text only.
3. For mailing lists, contact the owner of the LISTSERV that is rejecting
formatted e-mail and ask the owner to allow HTML formatted e-mail in the
LISTSERV. The owner of the LISTSERV may allow the mailing list to accept HTML
formatted e-mail if the formatted e-mail does not disrupt the normal flow of
communications between mailing list subscribers who may not use richly
formatted e-mail.
Again, I want to apologize for any frustration you have experienced with the
service and further, I want to thank you for being a member of the online
community.
I hope that the information that I have provided will help.
If you require more help please feel free to take advantage of our online
one-on-one help you may visit Keyword ASK THE STAFF, for help from an AOL
representative.
Please feel free to write us back anytime with questions or comments that you
may have concerning America Online.
Thank you very much for giving me a chance to be of service to you.
Have a great day! :-)
Tere M.
Customer Care Consultant
The Techmail Department
America Online, Inc.
[end quote]
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